Shipping Policy

Please allow 1 or 2 business days to process in addition to the shipping times listed below for your selected shipping method.

Please note that orders will not be processed or shipped on Saturdays, Sundays, or US holidays.

• United States

 

We could ship to the United States, except Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Pacific, Armed Forces Europe, and Armed Forces Americas. 

Shipping FAQ

Q: When will my order be processed?

A: Please allow 1 or 2 business days to process in addition to the shipping times for your selected shipping method.

Please note that shipping time is calculated in business days. As all our products are shipped from the U.S. warehouse, orders are not processed on weekends or U.S. public holidays.

Q: How long is the dispatch timeframe?

A: Please allow 1 or 2 business days to process in addition to the shipping times listed above for your selected shipping method.

Q: Who is responsible for taxes & duties?

A: All orders placed from the U.S. are shipped Duties & Taxes Paid. This means the final order amount you see at checkout is the final amount you'll pay. There are no additional fees.

Q: How to track my order?

A: After your package is shipped, you will receive a Shipping Confirmation Email containing your tracking number. You can click on the tracking number directly in the email to track your order. Or you can always send an email to service@danubeblue.com to ask for help. We will responds in 1 business day.

Q: What should I do if my package has not moved for a long time or is not delivered on time?

A: If your package has not moved for a long time, please contact us immediately at service@danubeblue.com , and we will verify the status of your package for you. If your package is delivered outside the promised time frame on our website for any reason, please contact us at service@danubeblue.com , and we will send you a pre-paid return label and provide a 100% refund.